Terms and Conditions
- These Terms and Conditions (Terms) govern the use of, and
access to, childcareapplication.com (CCA) website and all
related sites and email addresses. They include these Terms and
- Please read these Terms carefully. By using this website,
registering an account, making an application, and/or making a
purchase, you agree to these on behalf of yourself and/or the
organisation on whose behalf you are accessing the Website, and
you warrant that you are authorised to do so. You must not use
the Website if you do not agree with these Terms.
- You acknowledge that no employee or agent of CCA has any
right to make any representation, warranty or promise in relation
to the Services or the sale of the Services other than as
constrained in these Terms.
- We may change these Terms at our discretion and without
notice. By continuing to use the Website, you accept the Terms as
they apply from time to time. A copy of the current Terms is
displayed on the Website at all times. Your use of this Website
and any dispute arising out of such use is subject to the laws of
the Australian Capital Territory.
- In these Terms
- “Company”, “CCA”, “we”, “our”, and “us” means the SYLK
Group Pty. Ltd. ABN 85 605 335 822 ACN 605 335 822 trading as
- “Terms” means these terms and conditions;
- “Customer”, “you” and “your” means the user or viewer
of the Website or CCA services, either being an individual or a
business. A business customer/user may be referred to as an
Institution. An individual customer/user may be referred to as
an Applicant or a Parent;
- A parent is not restricted to a biological father or
mother but expands to any legal care-provider, protector or
guardian of their biological or foster child;
- “Service(s)” means all goods and services sold and/or
delivered by CCA to the customer;
- Harmful Code means any form of harmful surreptitious
code or other contaminants, including but are not limited to
viruses, bugs, Trojan Horses, spyware or adware;
- A reference to “includes” in any form is not a word of
- A reference to “$” or “dollar” is to Australian
- “Accounts” means your Business Account for business
customers and User Account for individual customers;
- “Liability” means any debt or other monetary liability
or obligation however it arises and whether it is present or
future, fixed or unascertained, actual or contingent of
- “Loss” includes any direct, indirect or consequential
loss, loss of chance, damage, Liability, cost or expense
however it arises and whether it is present or future, fixed or
unascertained, actual or contingent of whatever description;
- “Third Parties” means any person who is not you or CCA;
- “Websites” means CCA’s website
www.childcareapplication.com and all its associated email
- The Website and all Content is operated and owned by SYLK
Group Pty Ltd ABN 85 605 335 822 ACN 605 335 822 (trading as
childcareapplication.com) and referred to as CCA hereafter.
Website Content and Access
- While CCA endeavours to take reasonable care in preparing
and maintaining the information on this website we do not warrant
the accuracy, reliability, adequacy or completeness of any of the
website content. You acknowledge and accept that the website
content may include technical inaccuracies and typographical
errors. The website content is subject to change at any time
without notice and may not necessarily be up to date or accurate
at the time you view it.
- It is your responsibility to enquire with us directly to
ensure the accuracy and currency of the material or information
you seek to rely upon. To the extent permitted by law CCA
disclaims all liability for loss directly or indirectly arising
from your use of or reliance on the website and the website
- CCA does not guarantee that access to the CCA website
will be uninterrupted or that the website is free from viruses or
anything else which may damage any computer which accesses the
CCA website or any data on such a computer.
Use of Website
- You may only use the Website and the Content on the
Website for personal purposes unless CCA provides express written
- You must not:
- by any means copy, reproduce, republish, adapt, upload,
link, post, frame, translate, transmit or distribute any part
of the Website or any Content contained on the Website;
- do anything that imposes an unreasonable or
disproportionately large load on the Website, or interferes or
disrupts the Website or any network or website connected to the
- breach the security of the Website, test or scan the
vulnerability of the Website, or make any unauthorised
modifications to the Website;
- interfere with any other persons use or enjoyment of
- post, or transmit to the Website any abusive, obscene,
defamatory, or otherwise inappropriate material;
- use any robot, spider, scraping device, deep link, or
any other automatic tool or algorithm, or any manual process
that performs the same function, to copy or use any Content or
any part of the Content on the Website, or to reproduce or
separately store or use such Content;
- use the Website or any Content in any way that is
unlawful, illegal or breaches the rights of CCA or any third
- use the Website in any way that otherwise breaches
the Use of the Website and various parts of the Website are
subject to other terms and conditions. You should review these
other terms and conditions carefully and not use the Website if
you do not agree to these other terms and conditions.
- To use CCA services, you will first need to register for
an Account. If you are a Child Care Centre, you can register by
contacting us on firstname.lastname@example.org,
for individual customers, you can register on our Website. You
will need to provide a personal email address as part of the
process. A CCA Account is a personal account specific to you and
cannot be shared with any other person. For Childcare Centre,
their CCA Account is specific to their business and will be
assigned against their ABN/ACN.
- When registering for an Account, you must fill in all
mandatory fields, using accurate, complete and up-to-date
information. If any of your information changes, you need to
update the information via your Account page on the Website.
- Your Account is unique to you and is not transferable to
any other person. You'll need to choose a unique password - keep
it safe and do not share it with anyone else. The email address
you supply will become your Account user name.
- You are solely responsible for all activities that occur
on your CCA Account. This includes any transactions that are
processed or conducted through it, whether or not they were
authorised by you (except where our negligent acts or omissions
have led to unauthorised access of your Account). If you become
aware of any unauthorised access or use of your Account, you need
to let us know immediately.
- Having a CCA Account gives you access to a number of
different Services. Each Service that we provide will be governed
contract or schedule applicable to that Service (with which you
must agree, in order to obtain that Service). This may include
the CCA Terms and Conditions, or any other relevant specific
terms and conditions.
- To avoid doubt, the Terms and Conditions and Privacy
Policy will apply whenever you access our Website and in relation
to all of your interactions with CCA.
- Registering for a CCA Account is free, for an individual
user, but there may be fees and charges for other Services we
provide to you. Fees and charges for business users will be
specified in additional contract schedules applicable to that
Service for business customers.
- We reserve the right to change, or temporarily or
permanently withdraw any Service. To the extent possible under
the law, we will not be liable to you for any loss, damage, cost
or expense you may incur as a result of the exercise of our
rights under this clause.
- To access and use the Services, you'll need to have
access to the internet and email. Your Internet Service Provider
(ISP), not CCA, is responsible for providing internet access
(subject to any agreement you have with them), and you are
responsible, and solely liable, for any account charges or other
costs associated with obtaining internet access the ISP's
- You agree to provide us with all the information we need
to provide the Services and you must make sure that all
information is accurate and complete. We won't be liable for any
loss, damage, cost or expense that arises from any inaccuracy,
omission or other defect in any such information (including in
- You must comply with any reasonable directions we give
from time to time in relation to your access to or use of the
Services. You also must use the Services in good faith, and at
all times comply with these Terms or any additional terms,
contracts or schedules, and all applicable laws, statutes and
regulations in all jurisdictions that relate to your access to or
use of the Services (including, without limitation, all
applicable privacy laws).
- You acknowledge and agree that to the extent possible
under the law:
- we make no representations, warranties or guarantees in
relation to the availability, continuity, reliability,
accuracy, currency or security of the Services or any internet
service provider (ISP) services, unless specifically stated
- we will not be liable if the Services, or any
information obtained in relation to them, is inaccurate,
outdated or incorrect. We're also not liable if the Services or
ISP services are unavailable for any reason, including as a
- telecommunications interruption, delay, bottleneck,
failure or fault;
- negligent, malicious or wilful acts or omissions by
third parties (including our third party service providers);
- maintenance or repairs of the systems used in
connection with the provision of the Services or ISP
services, carried out by us or any third party service
- any events beyond our control; or
- services provided by third parties becoming
- You acknowledge and agree that to the extent possible
under the law, we make no representations, warranties or
guarantees in relation to the integrity of the Data or length of
time the Data will be retained by us.
- You must not:
- access or use the Website or the Services for any
purpose other than those permitted by these Terms or any
additional terms, contracts or schedules;
- remove or tamper with any copyright notices on the
Website or in relation to any Service;
- disassemble, decompile, reverse engineer or create
derivative works or functionality equivalent software from the
Website or in relation to any Service;
- copy or download, in a systematic manner, any content,
graphics, video, text or animation from the Website or in
relation to any Service, or communicate or otherwise distribute
such systematically obtained content, graphics, video, text or
- incorporate any part of the Website or any part of the
Services in any product or service to be made available
commercially, or attempt to do so; or
- introduce or permit the introduction of, any virus,
worm, trojan or other malicious code into the Website or
otherwise in relation to the Services, or in any other manner
whatsoever corrupt, degrade or disrupt the Website or the
Services, whether directly or indirectly.
- Unlawful or unauthorised use. You must not (nor permit a
third party to) submit any data or information to the Website or
in relation to the Services, or otherwise use the Website or the
- to engage in any activity which breaches any law or
infringes or interferes with a third party's rights;
- to infringe the intellectual property rights (including
trade marks and copyright) of CCA or any third party;
- in any way that is defamatory, obscene, misleading or
deceptive or otherwise illegal; or
- in any way that constitutes misuse, or resale or other
commercial use, of the Website, the Services or any associated
- You grant to us an irrevocable, perpetual, non-exclusive,
worldwide, royalty-free licence to use, reproduce, modify, adapt
and communicate the Data (and all data and information comprised
in the Data), and to sublicense third parties to do those things,
to enable us to:
- operate the Website and provide the Services; and
- perform statistical and other analyses that are
relevant to our business purposes.
- You warrant to us that you have all rights necessary to
grant this licence.
- You indemnify us (and all of our subsidiaries, officers,
employees, contractors and agents) against all loss, actions,
proceedings, costs and expenses (including legal fees), claims
and damages arising from any claim by a third party arising
directly or indirectly out of or in connection with:
- your access or use of the Website, CCA Account or any
of the Services; and
- any breach by you of these Terms; or any additional
terms, contracts or schedules applicable to providing a
- To the maximum extent permitted by law we exclude all
liability whatsoever for any loss or damage of any kind
(including special, indirect or consequential loss and including
reputational damage, loss of goodwill and loss of business
profits) however caused (including negligence) arising out of or
in connection with your CCA Account and the use or performance of
- Where the law implies a warranty into these Terms which
may not lawfully be excluded our liability for breach of such a
warranty shall be limited at our option, to any one or more of
- in the case of goods, to any one of the following as we
may determine: replacement of the goods or the supply of
equivalent goods; repair of the goods; payment of the cost of
replacing the goods or acquiring equivalent goods; or payment
of the cost of having the goods repaired; and
- in the case of services, to either supplying the
services again or payment of the cost of having the services
- We may, at our discretion, suspend your access to your
CCA Account and/or a Service, if any of the following things
- we become aware, or have reasonable grounds to believe,
that the information you provided in order to register and
create your CCA Account, and/or register for the Service, was
not true, accurate, current or complete;
- you use your CCA Account, the Services or the Website
to engage in fraudulent or other unlawful conduct;
- you report that your CCA Account has been accessed or
used without your authorisation;
- you breach any provision of these Terms or any
- we consider it necessary to do so in order to maintain,
update or upgrade the Website or any Service;
- there's been an allegation that your CCA Account or the
Services has been used for fraudulent or other unlawful conduct
(whether by you or a third party), or has been accessed or used
without your permission; or
- we're required to in order to comply with an order,
direction or directive issued under statute or by a court, or
in order to safeguard the operation of the Website or the
- Where we suspend access to your CCA Account and/or a
- clauses 32.3, 32.5, 32.6, 32.7 – we will endeavour to
provide you with notice and ensure the suspension continues
only for as long as is reasonably necessary.
- clauses 32.1, 32.2 or 32.4 - we may continue the
suspension for as long as we deem appropriate in our
discretion. We may also, at our discretion, decide to terminate
your CCA Account and/or stop providing the Service.
- To the extent possible under the law, we will not be
liable to you for any loss, damage, cost or expense you may incur
as a result of the suspension of your CCA Account or a Service,
irrespective of the reason or basis for the suspension.
- We reserve the right to use contractors or
sub-contractors to perform any of our obligations under these
Terms or any additional terms, contracts or schedules. When we
do, the contractors and/or sub-contractors are included within
the definition of CCA and are entitled to all of the benefits and
rights imposed upon and enjoyed by us by these Terms or any
additional terms, contracts or schedules.
- Termination without cause. You can close your CCA
Account, by emailing us on email@example.com.
We'll delete all of the information that we hold about you in
relation to your CCA Account (except as required in clause 41
- We may terminate your CCA Account and/or stop providing a
Service if any of the things referred to in clauses 34.1, 34.2 or
34.4 occur (whether or not we first elect to suspend your CCA
Account and/or the Service).
- Termination in other circumstances. We may also terminate
your CCA Account and/or a Service:
- when we're directed or ordered to do so by any
government authority, or law enforcement, defence or
intelligence authority or entity acting under the authority of
the Commonwealth of Australia; or
- when we, at our discretion, decide to terminate or
discontinue the operation of the Website and/or the Service.
- Where your CCA Account is closed or terminated, you
acknowledge and agree that:
- we may retain a copy of your Data so that we can comply
with our regulatory obligations; and
- you will no longer be able to access your CCA Account
or use any of the Services.
- You may not assign or transfer your rights under these
Terms or any additional terms, contracts or schedules, or attempt
or purport to do so, without our prior written consent (which may
be given or withheld at our absolute discretion).
- Neither party will be liable to the other for any failure
to fulfil, or delay in fulfilling, its obligations caused by
circumstances outside of its reasonable control.
- If any provision, or part of a provision, of these Terms
or any additional terms, contracts or schedules, is found to be
illegal or unenforceable, it will be severed from the agreement,
and the remainder of the terms will be construed as if that
provision or part did not form part of the Terms or any
additional terms, contracts or schedules (as applicable). The
previous sentence will not apply if the provision or part to be
severed constitutes a material and fundamental element of the
agreement between the parties.
- We reserve the right to revise and amend these Terms or
any additional terms, contracts or schedules (or vary any Service
provided under them) at our discretion, as follows:
- if we consider that the change is likely to benefit
you, or have a neutral or minor detrimental impact on you,
we'll make any changes immediately without notifying you. We
will publish the amended Terms on the Website;
- if we consider that the change is likely to have a
significant detrimental impact on you, we'll make the change
after we've notified you (using the email address you've
provided), and we'll display a notice on the Website describing
- Your continued use of the Services after an amendment
will mean that you agree to that amendment. If you don't agree
with an amendment, you must stop using the Services.
Incorrect Details Supplied
- Submitting your application implies that you have
provided correct and complete information. In the event that you
supply incorrect payment and contact details, CCA will take all
reasonable steps to contact you using the personal details that
you have provided. In the event that your supplied contact
details are incorrect, CCA will not be held responsible for not
fulfilling your application, nor for being unable to advise you
that this is the case.
Childcare Placement Availability
- CCA does not warrant, guarantee or control the
availability of placements at any childcare centre. Where a
placement does not become possible or available or if your
application is rejected, for whatever reason, CCA will not be
- Prices are set out up-front before the time of committing
to use our service and, prior to payment, are subject to change
- For individual customers, the price for each application
made via CCA website is $10.00 GST Inclusive.
- The Price for the Services engaged into with business
customers are specified and agreed in the additional price and
payment terms contained in the contract and schedule entered into
between CCA and that Business Customer entity.
- Payment amounts in these Terms are in Australian Dollars
- For business customers, invoices are regularly issued on
the 26th of each month and should be made in advance.
- For the first month, business customers may start using
our service at any time of the month. CCA will send out an
invoice that will cover for one full month and any extra days
that the business customer has used on or prior to the 26th will
be prorated to the monthly price of the Service. The payment must
be made within 14 business days.
- If the business customer had not paid CCA for 10 business
days after 14 business days past the 26th, there may be a 10%
- Payments are to be made to CCA without any deduction or
discount other than as stated in these Terms, in the additional
terms and contract and schedule signed between CCA and that
business customer entity, or in the relevant invoice or
- For business customers, payments are made up-front via
credit/debit card and via BPAY only.
- For individual customers, payments are made up-front via
credit card only before preceding to the Service.
- You should note that credit card numbers will not be
stored on the web site and will never be made publicly available.
All information concerning your order/application is encrypted
and can only be viewed by members of the CCA team with authorised
access to that information.
- Tax invoices/adjustment notes are posted to the Customer
at the address specified by the Customer.
- In additional to these terms, business customer will have
additional payment terms in the schedule and contract entered
into between CCA and the business customer entity.
- For all customers, all fees are non-refundable or
exchangeable. There is no cooling-off period offered therefore
you must ensure that your intent to obtain any of our Services or
to make an application to the right centre is accurate, complete
Goods and Services Tax
- All prices are inclusive of Australian Goods and Services
Tax (GST) where applicable. CCA will issue a compliant tax
invoice where appropriate.
- Any complaint made by the Customer that a transaction
recorded on the Customer’s tax invoice / adjustment note is
incorrect must be advised to CCA in writing within seven days of
the issue of the tax invoice / adjustment note.
- If this does not occur, the transactions recorded in the
tax invoice/adjustment note are taken to be correct. If part of
the amount set out in the tax invoice / adjustment note is in
dispute, the Customer agrees to pay the undisputed amount.
Provision of Service
- Once payment has been made, the Institution will
immediately receive access to our website and will have the
- Access to Applicants’ information;
- Ability to ‘Accept’ or ‘Decline’ applicants; and
- Ability to ‘Revive’ expired application forms under
circumstances that the Institutions see fit.
- CCA will only deliver application forms from Applicants
to Institutions and will possess zero control over the selection
process; the success of the applications will be entirely up to
the Institution’s discretion.
- The Service may terminate if the Institution has not made
payment for 20 business days after the payment date without
- Once payment has been made, the application form will be
automatically lodged to the Applicant’s selected Institutions.
- CCA will notify of any change in progress of the
Applicant’s Service, however the success of the Service is
dependent on the discretion of the Institution and the
- The Applicant needs to provide correct and up-to-date
information to the best of their knowledge. CCA will not be
liable for failure of application due to the Applicant not having
provided up-to-date information.
- The Applicants acknowledge and agree that their position
on the waitlist can go either up or down as later applicants who
have met Institution-specific priority requirements can be placed
ahead of applications with no/lower priority.
Cancellations and Termination
- Should a business customer wish to cancel or withdraw
from our service, they must inform us 15 business days before
their preferred termination date.
- Cancellations will not be subject to refund for the
remaining days of Service between the payment date and
- Upon cancellation, any active information of applicants
on the Institution’s waiting list will be extracted and will be
emailed to the Institution or otherwise agreed.
- Once the information of active applicants until the
termination date has been emailed, the information will be stored
in CCA’s archive. Should the Institution wish to return, previous
information that was stored in our archive will be accessible
however, additional charges will occur to update previous
information and to migrate information over to our platform.
- Once payment of the Service has been made, the Service
can be cancelled by ‘withdrawing’ from the selected Institutions
via our website.
- Cancellations will not be subject to refund and cancelled
applications cannot be revived.
- You may stop using the Website or our Services at any
time for any reason.
- Individual customers can at any time permanently withdraw
from our Service by deactivating your account. To deactivate your
account, Individual customers must send us a request by email.
- Once Individual customers have deactivated their account,
CCA will hold no information with regards to the account. If the
Applicant wishes to return to our Service in the future, the
Applicant must register and re-submit his or her details.
- CCA reserves the right in its absolute discretion to
suspend or terminate at any time the access to the Website of any
user without notice for any reason, including but not limited to
a breach of these Terms. The suspension or termination shall not
affect either party’s rights or liabilities.
- CCA may disclose any information we may have about a user
in relation to an investigation or allegation that your use of
the Website is in breach of these Terms, or is in breach of law
or other regulation. CCA reserves its right to identify or bring
legal action against any person who is breaching these Terms,
including obtaining injunctive relief.
Risk and Insurance
- Once the application forms have been lodged, our Services
will only provide information on the progress of the application.
The Services do not guarantee acceptance from Institutions, and
the probability of acceptance is solely up to the Institutions’
- The Applicant must, at their own expense, maintain
contact with the Service. Should there be any change in the
Applicant’s progress (accepted, declined, pending and withdrawn),
the applicant will be notified by SMS, email or both.
- If the Applicant’s application was rejected because of
not having provided up-to-date or correct information to the
Institutions, a new application fee may occur to fix this.
Third Party Websites
- The Website contains links to other web sites controlled,
operated or produced by third parties (Third Party Websites).
- We take reasonable care in linking
childcareapplication.com to other websites but CCA does not
control, endorse, sponsor or approve any such third party
websites or their content nor does CCA provide any warranty or
take any responsibility whatsoever for any aspect of those
websites or their content. If you choose to visit these Third
Party Websites you do so at your own risk and should make your
own enquiries before relying on any content contained on such
Third Party Websites.
- CCA makes no representations about the quality or
accuracy of material available on Third Party Websites, or that
such material does not infringe the intellectual property rights
of a third party. We do not authorise the reproduction of such
Links to CCA website
- If you wish to establish a link to this website, you must
first seek approval from CCA. To seek approval, please contact us
The following information will be required to assess your
- the URL of the website that you seek to establish a
- a brief description of your website; and
- the reason that you wish to establish a link.
- If CCA agrees to your proposed link, you must comply with
any terms and conditions imposed by CCA as a condition of such
agreement. If the nature and/or content of your website changes
in any significant way, you must contact CCA and provide a new
description of your website. You also agree that CCA retains the
right to request at any time that you remove the links to our
websites and that you will immediately meet such request.
Interference with website
- You must not attempt to change, add to, remove, deface,
hack or otherwise interfere with this website or any material or
content displayed on CCA website.
Intellectual Property and Copyright
- All material, without limitation, including copyright,
data, text, software, images, graphics, trademarks, logos,
interfaces, photographs, and other intellectual property
(Content) on the Website is owned, controlled by, or licensed to
CCA and are protected by copyright, trade mark and other
intellectual property laws. Except for viewing the Content for
your own personal non-commercial use, CCA does not grant you any
rights to use the Website or Content for any other purpose unless
it expressly consents in writing. To ask for permission or for
further information, please contact
- You agree not to reproduce, retransmit, distribute,
disseminate, sell, publish, broadcast or circulate any such
material to any third party without the express prior written
consent of CCA.
- CCA may enter into a separate agreement with you in
relation to use of specific Website content (in which case that
agreement will supersede this copyright statement and prevail to
the extent of any inconsistency).
- Apart from any other use as permitted under the Copyright
Act 1968 (Cth) or granted in a separate agreement, all other
rights are reserved.
- Any material you send to us on or via the CCA website
will be deemed to be non-proprietary. This includes any data,
questions, comments, suggestions, ideas or other information. We
will be entitled to use such material for any purpose without
compensation to you.
- CCA recognises the importance of protecting the privacy
of information collected about visitors to our Website, in
particular information that is capable of identifying an
the manner in which Personal Information on the Website, will be
collected, used and stored. For more information about how we
protect your privacy and personal information, please see our Privacy
- We do not share information about you with third parties
without your permission unless it is necessary to provide you
with a service that you have requested, it is required or
authorised by law, or it will prevent or lessen a serious and
imminent threat to somebody's health.
Account Holders (all individual users and organisations)
- Some services may require that you register with CCA to
obtain a username and password that can be used to log in to
access content or secure facilities. It is your responsibility to
protect your password from disclosure to unauthorised
individuals. If you sign up for a username and password, you
agree to be responsible for:
- all activities that occur under your username and
- maintaining the confidentiality of your password and
the secure information disclosed to you;
- changing your password on a regular basis;
- maintaining accurate and up to date contact details
that are used by CCA to provide you with a new password, remind
you if you have forgotten your user name or password, or to
send you an access key via SMS;
- contacting us if your password becomes known to
unauthorised persons or that person is no longer employed by
- contacting us if your username or password have been
lost, stolen or otherwise compromised; and
- logging out at the end of each session.
- We strive to protect information you provide on our
Website. We will use all reasonable endeavours to ensure that
childcareapplication.com and your information are not
compromised. However, we cannot guarantee that no Harmful Code
will enter childcareapplication.com. You should be aware of
the risks associated with using websites.
- We recommend that you use appropriate and up-to-date
firewall and anti-virus software to protect your computer
- Where connection to a system or website outside our
control compromises the objectives of
childcareapplication.com, we may sever links to that website
- The effective management and security of this Website
requires that usage to be monitored, and analysed for evidence of
misuse and attempted or actual security breaches. If you violate
these Terms, including by unauthorised or improper usage, CCA may
record these activities and take appropriate action against you
or, where applicable, an account you hold with CCA. This action
can range from issuing a warning, to the termination of your
account or access. CCA reserves the right to report any offence
to the proper authorities.
- You acknowledge that the internet is an insecure public
network which means there are risks that information sent to or
from the Website may be intercepted, corrupted or modified by
third parties. In addition, files obtained from or through the
Website may contain malware. You agree that you bear the risks
and responsibility for any loss or damage caused, directly or
indirectly, by these risks.
- The Security Package offers stronger protection of any
information that CCA holds with regards to the Institution
(username, password, Applicants’ information etc).
- The Security Package does not offer 100% protection
against all potential security breaches or cyber threats.
Data Formats and Email
- CCA will generally accept email correspondence. Certain
transactions may require identification of an individual. CCA
will direct email replies to the email address from which the
communication was sent unless an alternative email address or
form of communications is specified (for example, in a relevant
agreement between you and CCA).
- All electronic addresses of CCA and its employees
published on this Website are for business purposes only. CCA and
its employees do not consent to receiving unsolicited commercial
electronic messages not directly related to CCA’s business.
- CCA currently employs webmail server in its email system.
These systems enable us to process the vast majority of modern
email types and attachments. Attachment types can be in any
standard format, including but not limited to MS Office, Word
Perfect, JPG, GIF, BMP, MPEG, AVI.
- CCA employs an email content management system to scan
all incoming and outgoing email. It is our corporate security
policy to strip all common executable formats, including but not
limited to .exe, .vbs, .bat, .pif etc. Please note that the
receipt and dispatch of image and multimedia files is reviewed
and may be blocked by CCA’s system as they are received, should
any issue regarding their content be raised. The receipt of all
other attachment types is logged by the system for future
reference if required.
- Total incoming email message size (including headers and
attachments) is limited to 4Mb. Encryption of attachments, if
used, should be discussed with the intended recipient before
sending, however, PGP or any self-extractive archive is
preferred. Winzip is the corporate standard for compression.
Our Security Responsibilities
- We will ensure that:
Protecting Your Computer
- The data you give us will be safe. Encryption is used
to protect the personal information you give us.
- Your data will be stored at a secure facility. Regular
backups of data are performed to ensure it can be recovered in
case of a disaster.
- All access to the system is logged. If any unauthorised
behaviour should occur, this will assist us in identifying and
resolving the issue.
- You should:
Protecting Your Password
- Install and activate security software on your
computer. Ensure your security software includes anti-virus,
anti-spyware, firewall and anti-spam filter.
- Run regular scans of your computer for viruses.
- Remember to update your security software to ensure you
are always running the current version.
- Check your Internet browser's security settings for
ways to make your browsing more secure.
- Do not open email attachments if you do not know the
- Only download files from reputable Internet sites.
- Be wary when exchanging files with colleagues or
- Never click on hyperlinks in emails received from
- You should:
Reporting Suspicious or Unauthorised Activity
- Never share your password with anyone.
- Never send your password via email.
- Make your password as strong as possible.
- You should report any suspicious or unauthorised activity
relating to your use of childcareapplication.com by contacting
us. This will help us make our Website as secure as we can.
Limitation of Liability and Disclaimers
- CCA does not warrant or guarantee:
- the accuracy or completeness of any information
available on the Website;
- that access to the Website will be uninterrupted or
- that any defects will be corrected immediately; or
- that the Website will be free from viruses or other
- To the maximum extent permitted by law CCA excludes
completely all liability whatsoever for any loss or damage of any
kind (including special, indirect or consequential loss and
including loss of business profits) however caused (including
negligence) arising out of or in connection with the website
content and the use or performance of the CCA website and
incurred by any person.
- You agree to release, indemnify, defend and hold
harmless, CCA and its employees, contractors and officers from
all loss, liabilities, damages, costs, claims and expenses
(including legal costs on a full indemnity basis) that arise
directly or indirectly from your breach of the Terms and your
activities in connection with the use of this Website and any of
- You use the internet and the Website at your own risk.
- Where the law implies a warranty into these Website Terms
and Conditions which may not lawfully be excluded CCA’s liability
for breach of such a warranty shall be limited at its option, to
any one or more of the following:
- in the case of goods, to anyone it determines of the
following: replacement of the goods or the supply of equivalent
goods; repair of the goods; payment of the cost of replacing
the goods or acquiring equivalent goods; or payment of the cost
of having the goods repaired; and
- in the case of services, to either supplying the
services again or payment of the cost of having the services
- Your use of our Website does not affect or reduce any
obligation owed to you by us; or reduce any obligation you owe to
- The childcareapplication.com website is not a
substitute for any professional advice and you should obtain any
appropriate professional advice relevant to your particular
circumstances. You must exercise your own judgement and carefully
evaluate the material on childcareapplication.com.
- CCA is not subject to, and the Customer releases CCA and
all its directors, employees and agents from, any liability
(including but not limited to failure of application) because of
not accepting offers within the limited time frame.
- Any failure of application due to compelling
circumstances should be directly brought to the respective
- These Terms do not affect the rights, entitlements and
remedies conferred by the Trade Practices Act 1974.
Variation to Terms
- CCA may vary these Terms at any time, and by continuing
to use the Website you consent to any variations. CCA will not
notify of these variations and it is your responsibility to
regularly check these Terms for any variations.
- The parties agree to use reasonable commercial efforts to
resolve by negotiation any problem arising between them under
this Agreement. If, after 20 Business Days, the matter remains
unresolved then an appropriate representative from each of the
party’s senior management personnel will meet to discuss and
attempt to resolve the disputed matter.
- If a Force Majeure Event occurs the affected party will
be excused from performing its obligations under this Agreement
provided it has notified the other party as soon as reasonably
practical. During the force majeure period, both parties will
take reasonable efforts and enter into discussions to seek to
provide for the continued provision of the Service. To the extent
CCA continues to provide the Services, the Customer will pay any
charges due. If the Force Majeure Event continues for more than a
total of 20 Business Days, then either party may terminate this
- Any notice given in connection with this Agreement must
be in writing. A notice is taken to have been given if:
- delivered by hand, on the date it is delivered;
- sent by post, on the third day after the date of
- transmitted by fax, at the time of dispatch as
confirmed by a transmission report on the sending machine; or
- transmitted by email, only in the event that the other
party acknowledges receipt by any means.
- These Terms are governed by the laws of the Australian
Capital Territory in Australia, and any dispute in relation to
these Terms or your access or use of the Website will be the
exclusive jurisdiction of the Courts of the ACT.
- The terms of the Contract are wholly contained in these
Terms and any other writing signed by both parties.
- CCA may subcontract any of its obligations under this
Agreement. CCA remains liable to the Customer for its
subcontractor’s acts and defaults as if they were CCA’s own acts
- If any of these Terms are unenforceable or held to be
invalid, the offending provision/s will be removed from these
Terms and the amended Terms and any remaining terms will remain
- Any failure by CCA to act or enforce these Terms
immediately will not be considered a waiver of CCA’s right to
take any such action.
- Contact us if you have any questions or requests on
Effective Date 1 May 2015
Alternatively, you can write to us at:
Post: GPO Box
999, Sydney NSW 2001